A Frustrating Experience with Blue Acorn PPP Chat: Unresponsive Customer Service and Incomplete Application Submission

As a small business owner, navigating the process of applying for a Paycheck Protection Program (PPP) loan can be overwhelming. Unfortunately, my experience with Blue Acorn has been nothing short of disastrous. Profusely apologizing for the long wait, assuring me they were working hard to get my funds transferred as soon as possible, and to be on the lookout for any communication from Blue Acorn was a promise that fell flat.

My initial review and two follow-ups received an almost immediate response after I posted them here on Trust Pilot. However, in stark contrast, I have not heard a single word from this company, echoing the sentiments of everyone else who has commented on their customer service being useless and providing zero help. It's been a frustrating experience that has left me feeling helpless.

I started the process with Blue Acorn on April 3rd, was approved, signed the necessary documents, and received a loan number on April 29th. This is my third follow-up on June 4th, 2021, regarding my experience with Blue Acorn's assistance in obtaining a PPP loan. Unfortunately, it has been eight weeks since I applied, and my application has made no progress. The SBA approval process has been ongoing for almost the same amount of time, with my app still stuck in limbo.

To make matters worse, Blue Acorn submitted my incomplete application to the SBA without noticing that I was missing a second page of Schedule C documents. They claimed it would take 3-7 days to update my application, but all that time has passed, and no changes have been made. When I tried to cancel my application, I was given a runaround by multiple representatives who failed to follow through on their promises.

I was told a supervisor would process the cancellation of my app and receive an email confirmation, but I received nothing. All I want is for my application to be canceled so I can put this terrible experience behind me. It's disappointing to see such poor service from a company that claims to help small businesses like mine access vital funding.

If you're considering using Blue Acorn for your PPP loan needs, beware of their unresponsive customer service and incomplete application submission processes. As a small business owner, it's crucial to have a reliable partner who can guide you through the process efficiently. Unfortunately, my experience with Blue Acorn has fallen short of these expectations.

Blue acorn ppp chat